Our Approach

Trees are an essential element in our environment, bringing us pleasure as well as functional benefits. The health of trees and our urban green spaces is made up of many elements working together to form a balance, while modern urban environments exert immense pressure on the latter.

We believe that part of our job is to help improve and maintain this balance beyond the needs of any single customer, which we have been trying to achieve in all our projects carried out in the past 20 years.

Our work is influenced by the pruning techniques of Professor Alex Shigo, which has become the basis for current tree surgery standards (BS 3998).

Trees UK’s approach and understanding of our needs, has achieved a result which has truly enhanced our gardens.

Our Process

What you can expect when working with Trees UK Ltd.

Site Survey

We will visit the site and discuss with you the needs and requirements, and follow up with a recommend a course of action, taking into account:

  • The species of trees and their specific requirements.
  • The health and structural condition of the tree(s).
  • The position of the trees in relation to its urban environment buildings, street lighting, drains etc.
  • Any safety factors (Overhead power/telephone cables etc)

Quote

Within five working days, you should receive a detailed specification of the works we recommend accompanied by pricing, in the form of a PDF document via e-mail or a hard copy.

All our jobs are based on a quotation, at which we arrive after discussing your needs before work commences. Every project is different so the amount of staff, equipment and time needed can all vary. After discussing the job with you, we will estimate the needed resources and cost and provide you with a quote for your consideration. We aim to be transparent with our quotations, so if you would like us to clarify any of the aspects mentioned in our pricing, we will be happy to do so.

Once you accept our quotation, we will then carry out any necessary enquiries, including your local authority, to check whether any Tree Preservation or Conservation Orders protect the trees in question.

Tree Preservation Orders (TPOs)

We carry out the enquiries by liaising with the tree officer on your behalf, free of charge, in order to protect you against unauthorised works. In most cases there are no such orders in place, once the searches have been made and there are no Orders in place, we shall contact you to arrange a day for the works to commence, normally withing the next two – four weeks.

Where Tree Preservation Orders exist, we will inform you and will present an application for tree work, on your behalf, to the local authority. It can take up to six – eight weeks for the local authority to approve the application, which may require further site visits with the planning department. We do everything we can to keep this time to a minimum and will keep you informed of any progress. Once consent has been received, we will contact you again to arrange timing.

Carrying out the work

On the date agreed for work to commence, our team will arrive as near to the specified time as possible. If they are delayed for any reason, they will telephone to inform you. All our employees are skilled, courteous professionals, who have a genuine interest in the preservation and future well-being of trees. The team is lead by a foreman who will liaise closely with you whilst the works are carried out, ensuring that everything is completed efficiently and to your satisfaction.

The role of the foreman:

  • To contact you on arrival and discuss the work with you.
  • To instruct his team to move any breakables or any other items to a position of safety.
  • To carry out works as detailed in the specification.
  • To take care of surrounding areas/features.
  • To ensure debris is removed leaving the area clean and tidy
  • To check with you that you are completely satisfied before leaving the site.

Customer satisfaction:

Our aim is that your experience of our professional and efficient service will encourage you to use our service year after year. We do hope that you will recommend us to friends and neighbours.

If at any time you have queries or concerns, we will be more then happy to assist. If for any reason you feel that our service does not meet acceptable standards, we would like to know so that we can improve. We are continually developing our services and customer relations to meet your needs and expectations.

If you need to request anything specific from insurance documentation to policy statements please email or phone.

Get in touch

Company Policies

We can also provide the following policy documents on request:
  • Our Environment Policy
  • Our Equal Opportunities Policy
  • Our Employment Policy

We are fully ensured with both employer and public liability insurance. For reasons of privacy we no longer show our certificates online but are happy to supply all documentation on request.

Get in touch

Customer Reviews

Trees UK

What our customers say

Jeremy Gibbon June 2021

Google
Very positive experience all the way through. A small business that acts with clarity, acts as they say they will, friendly, respectful and reliable. Such a change compared to many other experiences in Bromley over the past 8 years here.

Keith Saunders May 2021

Google
Good price and great service. A thorough survey was undertaken including photos and listening to what we wanted to achieve. Tree surgeons arrived on time, were careful and very tidy and achieved what we were after. Very happy to recommend Trees UK of Bromley!

Ralph White May 2021

Google
Efficient, friendly and tidy crew who know what they are doing. I was especially pleased you were able to sort out the local council stuff although I knew this was not going to be contentious

Zara Sloane May 2021

Google
Trees UK and the team we had were so professional and skilled, our giant oak has been trimmed back so that more light now comes in to the garden, while still preserving the beauty of the tree. The team couldn't have been more accommodating and responsive to any questions I had and left the garden tidier than it was when they arrived! It's also worth noting how well they managed and considered my neighbours in the process. I couldn't recommend them more highly.

Ben Howlett May 2021

Google
Excellent service and delivered within timescales with no mess at all. Given that we live in a London terrace, equipment to access the house was found on the same day. The submission to the council in a conservation area was granted too. Highly recommend service.

Tony April 2021

Google
The guys arrived punctually, were polite, friendly, carried out the work exactly as agreed, and cleaned up afterwards. Will definitely use Trees UK again, and would highly recommend.

Martin Cleveland April 2021

Google
A very professional organisation right from the initial enquiry to completion of the work. The office staff are very helpful and friendly and the site operatives are very skilled in their work and leave everything neat and tidy before they leave.

Linda Giles February 2021

Google
Really professional service The whole team are friendly and helpful.
Thank you!

Hannah Jordan February 2021

Google
Trees UK completed works on several trees in my garden (removing a dead tree and reducing the height and shaping of several others). The whole process from quote to final invoice was seamless. Everyone was polite and knowledgable and arrived in the times they said they would. The actual tree works were carried out really efficiently, we recapped what was happening and then they just got on with it. They worked really tidily and afterwards checked we were happy with everything. All the branches were cleared away and the garden left tidy. I'm very happy to recommend Trees-UK of Bromley and would definitely use them again.

Antony Jardine February 2021

Google
From start to finish Trees UK have been excellent to deal with; friendly, punctual, professional, very helpful and competitively priced. They made what could have been a stressful day very straightforward and the team that took our tree down were absolutely fantastic (as are all in the office)! They left the site spotless, were very mindful of our neighbours and were happy to help with any concerns I had. I would have no hesitation to use again. Many thanks Trees UK!
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