Our Process

The Site Survey

We will visit the site and discuss with you the needs and requirements in doing so we will then recommend a course of action, which takes into account:
  • The species of trees and their specific requirements.
  • The health and structural condition of the tree(s).
  • The position of the trees in relation to its urban environment buildings, street lighting, drains etc.
  • Any safety factors (Overhead power/telephone cables etc)

The Estimate

Within five working days, you should receive a detailed specification of the works we recommend in the form of an estimate. Either by post or if preferred an email in the way of a PDF file,

Once you are agreeable to the quotation we will then carry out any enquiries, with your local authority, to check whether any Tree Preservation or Conservation Orders exist.

Tree Preservation Orders

We carry out the enquiries by liaising with the tree officer on your behalf, free of charge, in order to protect you against unauthorised works. In most cases there are no such orders in place, once the searches have been made and there are non in place we shall contact you to arrange a day for the works to commence normally between 2-4 weeks.

Where Tree Preservation Orders (TPO`s) exist, we will inform you and will present an application for tree work, on your behalf, to the local authority. It can take 6-8 weeks for the local authority to approve the application which may include further site visits with the planning department. We do everything to keep this time to a minimum and will keep you informed of any progress. Once consent has been received again we will contact you to arrange timing.

Carrying Out The Work

On the date agreed for work to commence, our team will arrive as near to the specified time as possible. If they are delayed for any reason they will telephone to inform you. All our employees are skilled, courteous professionals, who have a genuine interest in the preservation and future well being of trees. Leading each team is the foreman. It is his responsibility to liaise closely with you whilst the works are carried out, ensuring that everything is completed efficiently and indeed to your satisfaction.

The role of the foreman:

  • To contact you on arrival and discuss the work with you.
  • To instruct his team to move any breakables or any other items to a position of safety.
  • To carry out works as detailed in the specification.
  • To take care of surrounding areas/features.
  • To ensure debris is removed leaving the area clean and tidy
  • To check with you that you are completely satisfied before leaving the site.

Customer Satisfaction:

Our aim is that your experience of our professional and efficient service will encourage you to use our service year after year. We do hope that you will recommend us to friends and neighbours.

If at any time you have queries or concerns, we will be more then happy to assist. If for any reason you feel that our service does not meet acceptable standards, we would like to know so that we can improve. We are continually developing our services and customer relations to meet your needs and expectations.

Please click here to visit our feedback page where you will find a form to put your comments.